Shipping & Refund Policy - the basics

Each Emotional Support Log is lovingly handmade and packed with care, but once it leaves our forest (okay, studio), it’s in the hands of the postal owls. We are not responsible for delays, lost packages, or customs fees if you’re ordering from outside our woods.

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Due to the collectible and one-of-a-kind nature of each log, all sales are final. No refunds, no returns: only deeply committed relationships.

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Thanks for adopting responsibly.